All Things Lucy

Terms and conditions

All Things Lucy Products.

Payment

Prices are set in £GBP 

Full payment for any item/s ordered must be received and cleared before that order can be accepted by us.  
Persons under the age of 18 years are prohibited from ordering items using this website. By placing an order you are certifying that you are aged 18 years or over.

For all Bespoke items ordered, the agreed deposit must be received and cleared before the ordering of specialised components or production of design will commence. All deposits are non-refundable.

Bespoke orders can be paid for via Paypal or BACS.  Payment by this method must be received within 7 days of order or the order will be cancelled. If purchasing via this website you will be able to choose your preferred method of payment during checkout.

Prices are subject to change. You will be charged the price as stated at the time of your order.

Delivery:

Please note that estimated delivery times should not be relied upon as guaranteed delivery times. If you have any concerns regarding delivery times, then please contact us prior to submitting an order.

All products produced by All Things Lucy are made to order and each item description will stipulate estimated production times which are subject to variations depending on the season. The customer will be notified of any delays in production as soon as possible.  It remains the customer's responsibility to ensure that their order is placed in good time. 

In order to prioritise bespoke orders we ask that you provide us with the date of your wedding/event via our bespoke inquiry form which will be emailed to you after your initial inquiry. 

Please contact us if you require a rush order service. We will make every effort to accommodate your request. Depending on required timescales, this service may incur an extra charge.

Postage & Packaging:

Orders will be despatched by the following methods:
UK orders:
Royal Mail Special delivery 

International Orders:
International orders will be dispatched by Royal Mail Special Delivery equivalent and require a signature. Please contact us for shipping rates. 

We can not be held responsible for any delivery delays once the goods are in possession of the Royal Mail.

We are not liable for failure to deliver goods due to circumstances beyond our control.

It is your responsibility to provide us with the correct and complete delivery address. Please inform us immediately if there are any changes to the information you provided when submitting an order. You can update us with any changes using our ‘Contact Us’ form, email or telephone.

Please note that all items will require a signature upon delivery. It is your responsibility to ensure that someone will be available to sign for and take delivery of your order.

If the postal service return a package to us due to non-delivery for whatever reason, you will be responsible for any additional costs incurred for repeat delivery. (This currently varies from £6.50 - £8.55)

Returns:

Refunds are given at our discretion. Because our accessories are all hand-made to order, only items that have been damaged; are not as described or are items that were not part of your original order can be returned. The item/s must be returned within 7 days of receipt and this must be prior to your wedding date. The item/s must be returned in the original condition, unworn and in the original packaging. You have a duty to take reasonable care of any goods received, and we reserve the right to refuse the return of items which have not been subject to this care and/or if we feel our returns policy is being abused.

In compliance with health and safety regulations, we cannot accept return of earrings. 

We are unable to offer refunds on items that have obviously been tampered with and/or have been worn.

In order for your return to be valid, it must be previously arranged with us, either via email or by telephone.

All returns are to be returned via Royal Mail Special Delivery. This is to be arranged by you and we recommend that you retain your proof of postage. Once you are in receipt of your order, you become the owner of the goods. You will remain liable for the loss or destruction of the goods until such time as they are returned to us. When the items have been returned to us and accepted as a valid return, the cost of postage will be refunded back to you via bank transfer (BACS) to an account of your choice. If you choose to return the item by any other method then risk of damage or loss lies solely with you.

Refunds:

Returns will be refunded within 14 days of receipt of the goods. Items purchased via the website will be refunded to the same card/method used to make the purchase on the website. All other refund methods will be made via BACS to the account agreed by the purchaser.

10 General Product Information:

Accessories sold on this website may contain small parts and/or exposed wire and should therefore not be given to children.All Things Lucy does not accept responsibility for any damage, injuries or incidences that may arise through the use of our products.

Care should be taken when wearing and handling the accessories due to their delicate nature. To avoid the tarnishing of any metals used in your accessory it is advised that cosmetic products are applied before the fitting of your accessory and to avoid any excessive handling. Tarnishing occurs naturally and should not be viewed as an indicator of quality. 

Please note that whilst the use of silver plated and gold plated wire is an important component in many accessories because of it's strength and flexibility, wire of this kind should not be over-manipulated as this may cause it to weaken and snap. Therefore caution is advised when handling your accessory and this information should be relayed to anyone applying your accessory for you such as your hairdresser/stylist. 

The images of the Products on this site are for illustrative purposes only. Although we have made every effort to display and describe the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Although we have made every effort to be as accurate as possible, because our Products are handmade, variations in the end product may occur due to the nature of the materials used. 

Where the consumer's own jewellery has been incorporated in the final design, we will not be held accountable for any damage caused to these items due to the deconstruction of such items where necessary for the final design. Written permission will be required from the consumer to confirm this. Any unused materials belonging to the consumer will be returned.

All accessories shown on this site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

Copyright

All images and designs on this website remain the property of All Things Lucy.

Reproduction of this property without written permission will result in legal action.

Reproduction of material owned by All Things Lucy, including the design, layout, look, appearance and graphics displayed in this website is prohibited. Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 The use of this website is subject to the following terms of use:

The content of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Any personal information given in writing or via email will solely be used by All Things Lucy for the purpose of processing your order and which  may be kept for our internal record keeping or otherwise destroyed.  

Occasionally this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and have no responsibility for the content of the linked website(s).

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We ask that you respect the copyright of all designers and not request other peoples designs to be copied. 

Data Protection

Personal information will not be shared with any third parties unless authorised to do so. 

Where the customer's email address has been provided, information regarding upcoming events, sales, discounts and new collection releases may be sent. You the customer can opt out of these emails at any time by following the link in the email or by contacting us directly.